Shipping policy
Thank you for shopping at PawMusts. This page explains where we ship, how long delivery takes and what it costs.
Where we ship to
We currently ship to the United Kingdom, the United States and Canada. Every order is sent by tracked courier and has a tracking number. We cannot deliver to PO Boxes, parcel lockers or military (APO/FPO) addresses.
Processing time
Orders are prepared and dispatched within 2–4 working days (Monday to Friday). You will receive an email with your tracking number as soon as your parcel leaves our warehouse.
Shipping costs and delivery times
| Country | Shipping cost | Free shipping | Total delivery time* |
| United Kingdom | £4.99 | Orders over £50 | 5–9 working days |
| United States | $9.99 | Orders over $99 | 7–12 working days |
| Canada | C$9.99 | Orders over C$99 | 7–11 working days |
*Total delivery time = processing time (2–4 working days) + time in transit. Times are estimates from order date and can be longer around holidays, peak sales periods or customs checks.
Customs, duties and taxes
United Kingdom: prices include VAT where applicable. For orders up to £135 you will not be asked to pay anything on delivery. For larger orders, contact us before paying any charge and we will help.
United States and Canada: depending on your country's rules, a parcel may be charged import duty or tax. If a courier asks you to pay any charge on delivery, please contact us at contact@pawmusts.com before paying and we will help.
Tracking your order
Once your order is dispatched you will receive a shipping confirmation email with a tracking number and link. You can also use our Track your order page. Tracking can take 1–2 days to show the first update after dispatch.
Delivery address
Please check your address and postcode/ZIP code carefully. If you notice a mistake, email us straight away. Once an order has been dispatched we cannot change the address.
Delayed, lost or damaged parcels
- No update for 7 working days, or the parcel is late: email us with your order number and we will check with the courier.
- Tracking says delivered but you cannot find it: check with neighbours and around your home, then contact us within 7 days of the delivery date.
- Arrived damaged: send us photos of the parcel and the item within 7 days. We will send a replacement or give a full refund.
Order changes and cancellations
To change or cancel an order, email us as soon as possible. If the order has not been dispatched yet, we will change or cancel it and refund you in full. Once it has been dispatched, please follow our Refund policy after it arrives.
Contact us
Email: contact@pawmusts.com
Phone: +44 7378 272268
Support hours: Monday to Friday, 9:00–17:00 (UK time)